Location
Kinondoni, Kinondoni Dar Es Salaam
Description
Location: Dar es Salaam
Reporting to: Head of Retail
Role Purpose
- The role holder is responsible for overall leadership of the branch to achieve growth, profitability and customer service excellence whilst ensuring implementation of an effective risk management framework through efficient utilization of resources.
Key Responsibilities
- Achieve profitability targets through revenue maximisation and prudent cost management.
- Grow and monitor branch’s liability and asset portfolios to achieve business targets.
- Grow the customer base; ensure retention of existing customers through high level of customer satisfaction and cross selling.
- Overall management of the branch through efficient utilization of resources.
- Delivery of excellent customer service through maintenance of high service standards.
- Ensure compliance to Enterprise Wide Risk Management Framework.
- Motivate, coach and develop a high performing team.
- Drive the day’s business through facilitation of staff briefs (Morning Briefs, SSP, Branch meetings).
- Review reports (Force pay, Suspense accounts, Trial Balance, Accounts opened and closed).
- Credit Appraisal/ Recommendations.
- Customer business visits.
- Review and resolve customer complaints.
- Staff administration.
Academic qualifications
- University Degree in Business related field
- Professional Qualifications (CPA, ACCA)
- Master’s Degree in Business related field is an added advantage
Work experience & skills
- Minimum 6 years of experience
Send your updated CV through: info@workforceconsult.com
Only shortlisted candidates to be contacted