An outstanding opportunity has risen for a Call Centre Manager to join a team of excellence in a leading Insurance company. The ideal candidate will be responsible for customer acquisition through driving new sales for partnership,as per for the organization budget and KPI's.
JOB SPECIFICATION View job at: https://tanzania.cvpeopleafrica.com/jobs/view/journalism-media-communications-library/tanzania/call-centre-manager/19984
JOB SPECIFICATION:
REPORTING STRUCTURE
Reporting -To General Manager
Supervision Of- Call centre Officer
Interacts With- Staff, customers
JOB DESCRIPTION
-Design and implement appropriate sales techniques among agents that lead to high quantity/high quality sales
-Provide inputs to the GM on sales strategy
-Put in place an appropriate incentive structure leading to strong sales culture and improved sales performance
-Develop a short to long-term engagement strategy .
-Ensure headcount stability and healthy ratio of active agents.
-Track agents and teams performance on a daily, weekly and monthly basis Implement a zero tolerance policy on fraud.
-Timely monitoring of performance and zero tolerance for underperformance
-Prepare daily (KPIs), weekly and monthly sales performance reports
CANDIDATE SPECIFICATION
Experience- 5 years
Education Level- Degree
Qualifications
Software- Ms office applications
Equipment- Industry related
Knowledge Of; Call centre procedures, Insurance company
Skills To- communication skills, leadership skills, analytic skills, interpersonal skills
Ability To- work under pressure, meets the targets and exceed
Personality- Hard working, honest. integrity
ORGANISATION
Industry- Insurance
Culture- Multicultural
Gender Profile- Mixed
Age Profile- Between 29 and 55 years of age
TERMS AND CONDITIONS
Employment- Permanent
Location- Dar es Salaam, Tanzania
Remuneration- Negotiable
- in USD Not Calculated
Currency conversions are provided only for comparative
purposes.
Remuneration will be paid in TZS.
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- in USD Not Calculated Currency conversions are provided only for comparative purposes. Remuneration will be paid in TZS. View job at: https://tanzania.cvpeopleafrica.com/jobs/view/journalism-media-communications-library/tanzania/call-centre-manager/19984
- in USD Not Calculated Currency conversions are provided only for comparative purposes. Remuneration will be paid in TZS. View job at: https://tanzania.cvpeopleafrica.com/jobs/view/journalism-media-communications-library/tanzania/call-centre-manager/19984
REPORTING STRUCTURE Reporting ToGeneral Manager Supervision OfCall centre Officer Interacts WithStaff, customers JOB DESCRIPTION Design and implement appropriate sales techniques among agents that lead to high quantity/high quality sales Provide inputs to the GM on sales strategy Put in place an appropriate incentive structure leading to strong sales culture and improved sales performance Develop a short to long-term engagement strategy . Ensure headcount stability and healthy ratio of active agents. Track agents and teams performance on a daily, weekly and monthly basis Implement a zero tolerance policy on fraud. Timely monitoring of performance and zero tolerance for underperformance Prepare daily (KPIs), weekly and monthly sales performance reports CANDIDATE SPECIFICATION Experience5 years Education LevelDegree Qualifications SoftwareMs office applications EquipmentIndustry related Knowledge OfCall centre procedures, Insurance company Skills Tocommunication skills, leadership skills, analytic skills, interpersonal skills Ability Towork under pressure, meets the targets and exceed PersonalityHard working, honest. integrity ORGANISATION IndustryInsurance CultureMulticultural Gender ProfileMixed Age ProfileBetween 29 and 55 years of age TERMS AND CONDITIONS EmploymentPermanent LocationDar es Salaam, Tanzania Remuneration Negotiable - in USD Not Calculated Currency conversions are provided only for comparative purposes. Remuneration will be paid in TZS. View job at: https://tanzania.cvpeopleafrica.com/jobs/view/journalism-media-communications-library/tanzania/call-centre-manager/19984
REPORTING STRUCTURE Reporting ToGeneral Manager Supervision OfCall centre Officer Interacts WithStaff, customers JOB DESCRIPTION Design and implement appropriate sales techniques among agents that lead to high quantity/high quality sales Provide inputs to the GM on sales strategy Put in place an appropriate incentive structure leading to strong sales culture and improved sales performance Develop a short to long-term engagement strategy . Ensure headcount stability and healthy ratio of active agents. Track agents and teams performance on a daily, weekly and monthly basis Implement a zero tolerance policy on fraud. Timely monitoring of performance and zero tolerance for underperformance Prepare daily (KPIs), weekly and monthly sales performance reports CANDIDATE SPECIFICATION Experience5 years Education LevelDegree Qualifications SoftwareMs office applications EquipmentIndustry related Knowledge OfCall centre procedures, Insurance company Skills Tocommunication skills, leadership skills, analytic skills, interpersonal skills Ability Towork under pressure, meets the targets and exceed PersonalityHard working, honest. integrity ORGANISATION IndustryInsurance CultureMulticultural Gender ProfileMixed Age ProfileBetween 29 and 55 years of age TERMS AND CONDITIONS EmploymentPermanent LocationDar es Salaam, Tanzania Remuneration Negotiable - in USD Not Calculated Currency conversions are provided only for comparative purposes. Remuneration will be paid in TZS. View job at: https://tanzania.cvpeopleafrica.com/jobs/view/journalism-media-communications-library/tanzania/call-centre-manager/19984REPORTING STRUCTURE
Reporting ToGeneral Manager Supervision OfCall centre Officer Interacts WithStaff, customers JOB DESCRIPTION Design and implement appropriate sales techniques among agents that lead to high quantity/high quality sales Provide inputs to the GM on sales strategy Put in place an appropriate incentive structure leading to strong sales culture and improved sales performance Develop a short to long-term engagement strategy . Ensure headcount stability and healthy ratio of active agents. Track agents and teams performance on a daily, weekly and monthly basis Implement a zero tolerance policy on fraud. Timely monitoring of performance and zero tolerance for underperformance Prepare daily (KPIs), weekly and monthly sales performance reports CANDIDATE SPECIFICATION Experience5 years Education LevelDegree Qualifications SoftwareMs office applications EquipmentIndustry related Knowledge OfCall centre procedures, Insurance company Skills Tocommunication skills, leadership skills, analytic skills, interpersonal skills Ability Towork under pressure, meets the targets and exceed PersonalityHard working, honest. integrity ORGANISATION IndustryInsurance CultureMulticultural Gender ProfileMixed Age ProfileBetween 29 and 55 years of age TERMS AND CONDITIONS EmploymentPermanent LocationDar es Salaam, Tanzania Remuneration Negotiable - in USD Not Calculated Currency conversions are provided only for comparative purposes. Remuneration will be paid in TZS. View job at: https://tanzania.cvpeopleafrica.com/jobs/view/journalism-media-communications-library/tanzania/call-centre-manager/19984vREPORTING STRUCTURE
Reporting ToGeneral Manager Supervision OfCall centre Officer Interacts WithStaff, customers JOB DESCRIPTION Design and implement appropriate sales techniques among agents that lead to high quantity/high quality sales Provide inputs to the GM on sales strategy Put in place an appropriate incentive structure leading to strong sales culture and improved sales performance Develop a short to long-term engagement strategy . Ensure headcount stability and healthy ratio of active agents. Track agents and teams performance on a daily, weekly and monthly basis Implement a zero tolerance policy on fraud. Timely monitoring of performance and zero tolerance for underperformance Prepare daily (KPIs), weekly and monthly sales performance reports CANDIDATE SPECIFICATION Experience5 years Education LevelDegree Qualifications SoftwareMs office applications EquipmentIndustry related Knowledge OfCall centre procedures, Insurance company Skills Tocommunication skills, leadership skills, analytic skills, interpersonal skills Ability Towork under pressure, meets the targets and exceed PersonalityHard working, honest. integrity ORGANISATION IndustryInsurance CultureMulticultural Gender ProfileMixed Age ProfileBetween 29 and 55 years of age TERMS AND CONDITIONS EmploymentPermanent LocationDar es Salaam, Tanzania Remuneration Negotiable - in USD Not Calculated Currency conversions are provided only for comparative purposes. Remuneration will be paid in TZS. View job at: https://tanzania.cvpeopleafrica.com/jobs/view/journalism-media-communications-library/tanzania/call-centre-manager/19984REPORTING STRUCTURE
Reporting ToGeneral Manager Supervision OfCall centre Officer Interacts WithStaff, customers JOB DESCRIPTION Design and implement appropriate sales techniques among agents that lead to high quantity/high quality sales Provide inputs to the GM on sales strategy Put in place an appropriate incentive structure leading to strong sales culture and improved sales performance Develop a short to long-term engagement strategy . Ensure headcount stability and healthy ratio of active agents. Track agents and teams performance on a daily, weekly and monthly basis Implement a zero tolerance policy on fraud. Timely monitoring of performance and zero tolerance for underperformance Prepare daily (KPIs), weekly and monthly sales performance reports CANDIDATE SPECIFICATION Experience5 years Education LevelDegree Qualifications SoftwareMs office applications EquipmentIndustry related Knowledge OfCall centre procedures, Insurance company Skills Tocommunication skills, leadership skills, analytic skills, interpersonal skills Ability Towork under pressure, meets the targets and exceed PersonalityHard working, honest. integrity ORGANISATION IndustryInsurance CultureMulticultural Gender ProfileMixed Age ProfileBetween 29 and 55 years of age TERMS AND CONDITIONS EmploymentPermanent LocationDar es Salaam, Tanzania Remuneration Negotiable - in USD Not Calculated Currency conversions are provided only for comparative purposes. Remuneration will be paid in TZS. View job at: https://tanzania.cvpeopleafrica.com/jobs/view/journalism-media-communications-library/tanzania/call-centre-manager/19984
REPORTING STRUCTURE Reporting ToGeneral Manager Supervision OfCall centre Officer Interacts WithStaff, customers JOB DESCRIPTION Design and implement appropriate sales techniques among agents that lead to high quantity/high quality sales Provide inputs to the GM on sales strategy Put in place an appropriate incentive structure leading to strong sales culture and improved sales performance Develop a short to long-term engagement strategy . Ensure headcount stability and healthy ratio of active agents. Track agents and teams performance on a daily, weekly and monthly basis Implement a zero tolerance policy on fraud. Timely monitoring of performance and zero tolerance for underperformance Prepare daily (KPIs), weekly and monthly sales performance reports CANDIDATE SPECIFICATION Experience5 years Education LevelDegree Qualifications SoftwareMs office applications EquipmentIndustry related Knowledge OfCall centre procedures, Insurance company Skills Tocommunication skills, leadership skills, analytic skills, interpersonal skills Ability Towork under pressure, meets the targets and exceed PersonalityHard working, honest. integrity ORGANISATION IndustryInsurance CultureMulticultural Gender ProfileMixed Age ProfileBetween 29 and 55 years of age TERMS AND CONDITIONS EmploymentPermanent LocationDar es Salaam, Tanzania Remuneration Negotiable - in USD Not Calculated Currency conversions are provided only for comparative purposes. Remuneration will be paid in TZS. View job at: https://tanzania.cvpeopleafrica.com/jobs/view/journalism-media-communications-library/tanzania/call-centre-manager/19984
