Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
Main Job Tasks and Responsibilities
· deal directly with customers either by telephone, electronically or face to face
· respond promptly to customer inquiries
· handle and resolve customer complaints
· obtain and evaluate all relevant information to handle product and service inquiries
· provide pricing and delivery information
· perform customer verifications
· set up new customer accounts
· process orders, forms, applications and requests
· organize workflow to meet customer timeframes
· direct requests and unresolved issues to the designated resource
· manage customers' accounts
· keep records of customer interactions and transactions
· record details of inquiries, comments and complaints
· record details of actions taken
· prepare and distribute customer activity reports
· maintain customer databases
· manage administration
· communicate and coordinate with internal departments
· follow up on customer interactions
· provide feedback on the efficiency of the customer service process
Education and Experience
· High school diploma, PR degree or equivalent
· Experience of not less than two years
· knowledge of customer service principles and practices
· knowledge of relevant computer applications
· ability to type
· knowledge of administrative procedures
· numeric, oral and written language applications
· product knowledge
Key Competencies
· interpersonal skills
· communication skills - verbal and written
· listening skills
· problem analysis and problem-solving
· attention to detail and accuracy
· data collection and ordering
· customer service orientation
· adaptability
· initiative
· stress tolerance
· flexibility
How to Apply
Interested individuals should submit their applications to recruit@tz.wassha.comindicating:
- Why you think you qualify for this post
- Current CV, indicating relevant experience based on previous tasks; and skills that you are bringing into the organization.
- Names and contacts of three referees who have supervised you in your previous working history
Telephone calls will not be entertained.
Note: DeadLine 20th March 2018
